Refund Policy

Refund Policy

1. General Information

We comply with EU consumer protection laws to ensure a fair and transparent refund process. If you have any concerns about your purchase, please review the terms below.

2. Faulty or Defective Items

  • Any manufacturer’s faults must be reported within 30 days of receiving the item.

  • Customers must provide video or photographic evidence of the issue.

  • If a fault is confirmed, a replacement device will be delivered at no additional cost.

3. Returns & Refunds

  • Only sealed and unused items are eligible for a full refund.

  • Returned products must be in their original packaging and in resalable condition.

  • Refunds will be processed using the original payment method once the returned item is received and inspected.

4. Non-Returnable Items

  • Used or unsealed items cannot be returned for a refund unless found to be faulty under the terms above.

  • Items damaged due to misuse, improper handling, or unauthorized modifications are not covered.

5. How to Request a Refund or Replacement

  • Contact us at devicesandimports@gmail.com with your order details and supporting images/videos.

  • Once your request is reviewed, we will provide instructions for returning the item (if applicable).

6. Processing Time

  • Refunds and replacements are typically processed within 5-10 business days after receiving the returned item.

  • Shipping costs for returns may be covered in cases of verified manufacturer defects.

For any further questions, please reach out to us at devicesandimports@gmail.com or via WhatsApp/call +356 79575857.