Refund Policy

Any manufacturers faults need to be reported within 30 days. A video or pictures of the problem need to be provided, and a new device will be delivered as replacement. Only sealed and unused items can be returned for a full refund. Disposable items, if opened, cannot be returned. Only disposable s which have clear manufacturers malfunction can be replaced for a new device or one similar. 

When purchasing a dry herb vaporiser, please understand that the transition from smoking to using a dry herb vaporiser is quite an adjustment. You will not experience huge vapour clouds like when smoking. This is because vapour and smoke are two separate things. You will still be inhaling the products of your dry herb, for bigger clouds. You need to use higher temperatures and wait at least 10-15 second s in between inhalation. 

We also recommend switching your dry herb vaporiser off when you are not using it. The chamber will continue to heat up the herb which will use up the dry herb in the chamber. 

We won't accept returns because of not understanding the adjustments from combustion to dry herb vaporisation. If you would like some advice on how to get the most out of your dry herb vaporiser. Feel free to reach out. We are here to help.