Refund Policy

Returns, Refunds and Warranties

Unwanted goods: our voluntary 30-day offer

You may request a return of unwanted goods within 30 days after receiving them. Under our voluntary offer, goods must remain unopened and unused, in their original condition and packaging, with any seals intact, tags attached and supplied accessories included. Proof of purchase is required. Sale items and gift cards are excluded from the voluntary extended offer.

This offer does not cover used unwanted goods or change-of-mind requests made after 30 days. It does not restrict your statutory rights.

Statutory cancellation rights

Eligible online consumer purchases have a separate 14-day cancellation right. Necessary inspection is permitted, subject to legal exceptions, including qualifying sealed goods unsuitable for return for health or hygiene reasons once unsealed. The full policy explains cancellation, return deadlines, postage and any lawful deductions.

Faulty goods and warranties

Qualifying faulty or misdescribed goods are covered separately by consumer law, including the two-year legal guarantee. Goods do not need to remain sealed or unused for a valid claim. We assess the issue and provide repair or replacement, or a price reduction or refund where legally required. A fault claim does not automatically entitle you to a refund.

Damage caused by misuse or accidents, and normal wear consistent with a product’s expected lifespan, are not qualifying defects. Premature failure may still qualify and will be assessed.

Read our full Returns, Refunds and Warranties policy. To request a return or report a problem, contact support@cannabisclinicsmalta.com with your order number or proof of purchase.