Orders Policy

1. General Information

At Cannabis Clinics Malta, we are committed to providing high-quality products and excellent customer service. Our order policy outlines the terms and conditions related to purchasing, shipping, and returns to ensure a smooth and transparent experience for our customers.

2. Placing an Order

  • Orders can be placed directly through our website or authorized retail partners.

  • Once an order is submitted, you will receive an email confirmation with order details.

  • If you need to modify or cancel an order, please contact our customer support within 12 hours of placing your order. We cannot guarantee modifications after this period.

3. Payment Methods

  • We accept all major credit and debit cards, PayPal, and other secure online payment methods.

  • Payments must be completed at the time of purchase. Orders will not be processed until payment is confirmed.

  • For wholesale or bulk orders, please contact us directly to discuss custom payment terms.

4. Shipping & Delivery

  • We offer both domestic and international shipping options. Shipping rates and delivery times vary depending on location and selected shipping method.

  • Orders are typically processed within 1-3 business days. During peak seasons, processing times may be extended.

  • Once shipped, customers will receive a tracking number via email.

  • We are not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.

5. Returns & Refunds

  • We stand by the quality of our products. If you are not satisfied with your purchase, you may return unused and unopened products within 14 days of delivery for a full refund.

  • Opened or used products may be eligible for partial refunds or store credit, depending on the condition and reason for return.

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

  • To initiate a return, please contact our support team with your order number and reason for return.

6. Warranty & Replacements

  • Certain products, such as vaporizers and electronic devices, come with a manufacturer warranty. Please refer to the product description for specific warranty information.

  • If you receive a defective or damaged product, contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund.

7. Wholesale & Bulk Orders

  • We offer wholesale pricing and custom order solutions for businesses and retailers.

  • Minimum order quantities and custom contract terms may apply.

  • Interested partners should reach out to our sales team for pricing, distribution agreements, and further details.

8. Customer Support

  • Our support team is available to assist with any questions regarding orders, shipping, and product inquiries.

  • Contact us via email at devicesandimports@gmail.com or through our customer service portal.

By placing an order with us, you agree to abide by the terms outlined in this policy. We reserve the right to update this policy at any time to improve our service and accommodate changes in business operations.