Returns, Refunds and Warranties

We want you to understand your options if you change your mind or experience a problem with a product. Our voluntary 30-day return offer is separate from your statutory cancellation rights and legal protection against faulty or misdescribed goods.

Contact us and return address

To request a return or report a problem, email support@cannabisclinicsmalta.com with your order number or proof of purchase and details of the item concerned. You can also contact us on +356 7957 5857.

Our return address is:

Cannabis Clinics Malta
133, Triq L-Uqija
Swieqi, SWQ2331
Malta

Please contact us before sending a parcel so we can provide appropriate return instructions. This does not make your statutory right to cancel dependent on our approval.

Our voluntary 30-day return offer

You may request a change-of-mind return within 30 days after receiving your item.

For returns requested after the statutory 14-day cancellation period, items must be unused, in their original condition and packaging, with any seals intact, tags attached and supplied accessories included. Proof of purchase is required.

Sale items and gift cards are excluded from this voluntary extended offer. This does not affect any statutory cancellation rights or rights concerning faulty or misdescribed goods.

Your statutory 14-day cancellation right

For eligible online consumer purchases in Malta and elsewhere in the EU, you may cancel without giving a reason within 14 days after receiving the goods.

Tell us clearly that you wish to cancel before the cancellation period expires. Email is recommended so you have a record. You must then send the goods back within 14 days after notifying us.

You may inspect goods as necessary to establish their nature, characteristics and functioning. We may deduct any reduction in value caused by handling beyond what is necessary for that inspection. Original packaging is helpful, but its absence does not automatically remove your statutory cancellation right.

Exceptions to change-of-mind returns

Where applicable, the statutory cancellation right does not cover:

• Goods made to your specifications or clearly personalised.

• Goods liable to deteriorate or expire rapidly.

• Sealed goods that are unsuitable for return for health-protection or hygiene reasons, where the seal has been broken after delivery.

These exceptions also apply to our voluntary return offer. A product is not automatically excluded simply because it is discounted, ordered specially from a supplier or described as a personal-care product.

These exceptions do not remove your rights if goods are faulty, damaged or misdescribed.

Return postage

For eligible change-of-mind returns, you arrange and pay the direct return postage costs, provided this responsibility was disclosed before purchase. Keep proof of postage; tracking is recommended.

If an item is faulty, arrives damaged or is not what you ordered, contact us so we can arrange an appropriate return method. We cover the necessary return costs where you are entitled to a remedy under consumer law.

For battery-powered products or goods subject to transport restrictions, contact us before arranging postage so we can advise on a suitable return method.

Refunds

For a statutory cancellation, we will refund you within 14 days after receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first.

When you cancel an entire order under your statutory cancellation right, we also refund the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service are not refundable under that right.

For returns under our voluntary extended offer, we will inspect the returned goods and confirm the outcome. Approved refunds will be issued within 10 business days of approval.

Refunds are made using the original payment method unless you expressly agree otherwise, without a refund-processing fee. Your bank or payment provider may take additional time to display the credit.

Faulty products, damage and warranties

If your item arrives damaged, is incorrect or develops a fault, contact us promptly with your order number or proof of purchase and a description of the problem. Photos or a short video can help us assess the issue.

Your statutory rights include a two-year legal guarantee for qualifying faults. These rights are separate from our 30-day return offer: an item does not need to remain sealed, unused or in its original packaging to qualify for a faulty-product remedy.

Depending on the circumstances and applicable consumer law, remedies include repair or replacement at no cost, or a price reduction or refund where legally required.

Any additional manufacturer warranty operates under its own terms and does not replace or limit your statutory rights. You can contact us about a fault with a product purchased from us.

Exchanges

If you would like a different product, contact us about returning the original item under the applicable return conditions and placing a separate order. This does not affect any right to a replacement for faulty goods.

Optional cancellation form

You may use the following wording to notify us of a statutory cancellation, but you do not have to use this form:

To: Cannabis Clinics Malta, 133, Triq L-Uqija, Swieqi, SWQ2331, Malta; support@cannabisclinicsmalta.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Goods:
Order number, if available:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitting on paper: