Delivery Policy

 

Delivery Policy

Last updated: 21 October 2025

1) General

  • All orders are subject to product availability. If an item is out of stock at the time of ordering, we will notify you and issue a full refund to your original payment method.

  • Orders are processed Monday–Saturday, excluding public holidays.

  • Cut-off times refer to Malta local time (CET/CEST).

2) Delivery Areas

  • Malta & Gozo: We deliver across both islands.

  • EU Orders: We ship to all EU countries.

  • Other European Countries (non-EU): Delivery may be possible on a case-by-case basis. Free untracked shipping may apply to select orders, contact us for details at devicesandimports@gmail.com or WhatsApp/call +356 79575857.

3) Delivery Times & Conditions

Malta

  • Same-day delivery available subject to driver availability.

  • Free for orders over €35 placed before 14:00 (or before 16:00 in central areas such as Swieqi, St. Julian’s, and nearby).

  • For orders under €35, a €5 same-day delivery charge applies if immediate dispatch is requested.

  • Orders under €20 may still be delivered on the same day when possible but can take up to 1–3 days depending on area and driver schedule.

Gozo

  • Same-day delivery available for orders placed before 10:00, subject to courier availability. Orders above 50 euros are delivered for free.

  • Free delivery every two weeks for orders €40+.

  • Expedited delivery is available via post or special courier for a small additional charge.

EU Orders

  • Free untracked shipping on small orders.

  • Tracked shipping available for a small fee.

  • Heavy or large items are quoted individually.

  • Delivery times vary by country; an estimate will be provided upon order confirmation.

Non-EU European Orders

  • Free untracked shipping may be available on select orders — contact us for details.

Note: Delivery timelines may vary due to courier workload, traffic, or weather. We’ll always do our best to keep you informed.

4) Shipping Costs

Malta

  • Free delivery on all orders €20+ (standard delivery).

  • Same-day delivery: Free on orders over €35, otherwise €5 extra charge applies.

Gozo

  • Free delivery every two weeks on orders €40+.

  • Other or expedited deliveries may include a small fee.

EU & Other European Countries

  • Small parcels under 100g: approx. €10 (packaging & postage).

  • For orders over €25, we cover €2 of the shipping cost; the remaining €8 is paid by the customer.

  • Larger/heavier parcels: quoted case-by-case.

5) Tracking & Notifications

  • Untracked shipping is low-cost but not eligible for tracking or loss recovery.

  • Tracked shipping includes full tracking and priority support if delays occur.

  • Tracking details (when applicable) will be sent via email or WhatsApp after dispatch.

6) Delivery Instructions & Access

  • You can include delivery notes at checkout (e.g., access codes, safe place, preferred time).

  • If we cannot deliver due to access or incomplete address, we’ll contact you to rearrange. A re-delivery fee may apply.

7) Missed Deliveries & Redelivery

  • If no one is available at delivery, and no safe-place/neighbor instruction is provided, the courier may reattempt or hold the parcel for pickup.

  • Re-delivery or storage fees may apply.

8) Damaged, Missing, or Lost Items

  • Damaged items: Contact us within 48 hours of receipt, including photos and your order number, via devicesandimports@gmail.com.

  • Missing items: Report within 48 hours of delivery confirmation.

  • Untracked shipments: Replacement or refund cannot be guaranteed.

9) Customs, Duties & Restrictions

  • EU orders: No additional customs duties from Malta.

  • Non-EU orders: Local taxes or import restrictions may apply and are the customer’s responsibility.

10) Questions & Support

📧 devicesandimports@gmail.com
📱 WhatsApp/Call +356 79575857