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Shipping Policy
Last updated: 5 September 2026
Cannabis Clinics Malta offers local delivery throughout Malta and Gozo, together with selected European and international shipping services.
Available delivery methods depend on the destination, order value, product type, weight and applicable transport restrictions. The delivery options and charges available for your particular order will be displayed at checkout.
Malta & Gozo Delivery
We offer local delivery throughout Malta and Gozo, together with a free local pickup option from Swieqi for eligible orders.
Malta Delivery
Standard Malta Delivery
- €3.95 for orders under €30
- FREE for orders of €30 or more
- Estimated delivery: 1–2 business days*
Same-Day Malta Delivery
- €10 where available
- Orders must be placed before the stated same-day cut-off time.
- Availability may depend on the delivery location, order time and product availability
Gozo Delivery
Free Gozo delivery may be available on qualifying orders during scheduled delivery runs.
Postal or courier delivery options may also be available depending on the products ordered, order value and delivery urgency.
Estimated delivery time is generally:
- 2–5 business days, depending on the delivery method
The available Gozo delivery option and applicable charge will be shown or confirmed when the order is arranged.
Same day delivery is available on a case-by-case basis, and costs a minimum of €10. To place a same day delivery to Gozo please get in direct contact with our support line (+356 7957 5857) before 10am, to make sure we can hand it over to our specialist Gozo Couriers.
Local Pickup – Swieqi
Customers in Malta may collect eligible orders free of charge from our Swieqi pickup point.
Collection is by prior arrangement only. Cannabis Clinics Malta operates primarily online and the pickup point is not a walk-in retail shop.
Orders are normally ready for collection within 24 hours. Please wait until you receive confirmation that your order is ready before travelling to collect it.
Once your order is ready, please contact us by WhatsApp or telephone to arrange a convenient collection time.
- Pickup is free of charge
- Collection is by prior arrangement only
- We are an online business and the pickup point is not a walk-in retail shop
- Please wait until we confirm that your order is ready before travelling to collect it
- Collection times can be arranged by phone, WhatsApp or email
- Pickup availability may vary depending on stock location and order preparation requirements
Where Local Pickup is available, the option may be shown at checkout. If you do not see the option or would like to arrange collection manually, please contact us.
For existing orders, please quote your order number when arranging collection.
European Shipping
We ship eligible products to many European destinations.
Available services may vary depending on destination country, product type, parcel weight and transport restrictions.
Economy EU Delivery – Untracked
Our Economy EU service is intended for eligible smaller orders that can be sent using standard postal delivery.
Shipping charges:
- Orders from €0.00 to €14.99 — €3.95
- Orders from €15.00 to €29.99 — €2.50
- Orders of €30 or more — FREE
Estimated delivery:
- 5–10 business days
This service does not include tracking. Tracking updates or a live parcel location therefore cannot be provided after dispatch.
Economy shipping is only available for eligible products and parcels. Products subject to special transport restrictions, including certain batteries and larger or heavier items, may require an alternative shipping service.
Tracked EU Delivery
Tracked delivery is available for many eligible European orders.
- Current standard rate: €12.95 where available
- Tracking number provided
- Estimated delivery: 5–8 business days
The applicable tracked-delivery option and price will be displayed at checkout.
Lithium Battery & Specialist Courier Delivery
Lithium batteries and certain products containing lithium batteries cannot be sent using our standard economy postal service.
Where required, these products must be shipped using an approved specialist courier or transport service.
- Estimated delivery is generally 5–8 business days
- Availability and pricing depend on the destination and product
- The applicable courier option will be shown at checkout where available
If a suitable automated shipping option is unavailable for your destination, please contact us before ordering and we can check the available transport options.
Non-EU European & International Shipping
Selected destinations outside the European Union may be serviced on a case-by-case basis.
Available shipping methods and costs depend on:
- destination country
- product type
- parcel weight and dimensions
- carrier availability
- customs requirements
- applicable import and transport regulations
Certain countries may restrict or regulate the import of products including:
- CBD products
- vaporizers and electronic devices
- lithium batteries
- liquids
- herbal and botanical products
- food supplements
We may cancel or amend an order if we determine that a product cannot reasonably or lawfully be shipped using the available delivery services.
Customers ordering outside the EU should also check any local import, possession or product-specific requirements that may apply in their destination.
Product Availability
All orders are subject to product availability.
Although we make every reasonable effort to keep website stock levels accurate, an item may occasionally become unavailable after an order has been placed.
If this happens, we will contact you and offer, where appropriate:
- a suitable alternative;
- an amendment to the order;
- a partial refund; or
- a full refund for the unavailable item.
Any applicable refund will normally be made using the original payment method.
Shipping Restrictions
Some products are subject to postal, aviation, courier or international transport restrictions and may therefore be unavailable for certain delivery methods or destinations.
This can include:
- lithium batteries
- battery-powered devices
- certain liquids
- aerosols
- heavy or oversized products
- products subject to destination-specific restrictions
Additional delivery charges may apply to:
- heavy parcels
- oversized parcels
- specialist courier services
- battery shipments
- remote delivery areas
- destinations requiring additional handling or clearance
Where an additional charge is required and cannot be calculated automatically at checkout, we will contact you before dispatch to discuss the available options.
We will not add an undisclosed shipping charge to an order after purchase without your agreement.
Customs, Duties & Import Charges
Goods shipped from Malta to destinations within the EU Customs Union do not normally attract customs duties simply because they are being shipped between EU Member States.
For non-EU destinations and certain territories with special customs arrangements, the recipient may be responsible for applicable:
- customs duties
- import taxes
- brokerage fees
- customs-clearance charges
- local handling charges
These charges are imposed by the destination country, customs authority or carrier and are normally outside our control unless expressly included in the shipping service purchased.
If a non-EU shipment is refused, abandoned or returned because required import charges were not paid, any refund will be assessed once the goods have been returned to us.
Where permitted by applicable law, reasonable non-refundable costs actually incurred in connection with the shipment, return, customs handling or carrier charges may be deducted from the refundable amount.
This does not affect any statutory consumer rights that apply to your purchase.
Delivery Estimates
Delivery times shown on our website and at checkout are estimates rather than guaranteed arrival dates, unless we expressly agree otherwise.
Delivery estimates normally begin from the date the order is dispatched.
Delays may occasionally occur due to circumstances including:
- carrier or postal delays
- customs inspections
- adverse weather
- transport restrictions
- seasonal demand
- public holidays
- incorrect or incomplete delivery information
- circumstances outside our reasonable control
If a shipment is materially delayed or does not arrive, please contact us so that we can investigate and assist.
Orders may occasionally be dispatched in more than one shipment where this is necessary because of stock location, product restrictions or the delivery method used.
Delivery Address
Customers should ensure that the name and delivery address provided at checkout are complete and accurate.
Please contact us as soon as possible if you notice an error in your delivery information.
We will make reasonable efforts to amend an address before dispatch, but we cannot guarantee that changes can be made once an order has entered the delivery process.
If an order is returned because of an incomplete or incorrect address, we will contact you to arrange either redelivery or another appropriate resolution.
Additional postage may be required for redelivery where appropriate.
Damaged Parcels
If your order arrives visibly damaged or an item appears to have been damaged during transit, please contact us as soon as reasonably possible at:
support@cannabisclinicsmalta.com
Please include, where possible:
- your order number
- photographs of the external packaging
- photographs of the shipping label
- photographs of the damaged item or items
- a brief description of the problem
Please retain the packaging until we have reviewed the issue, as the carrier may require photographs or other evidence when investigating a damaged shipment.
Contact Us
For questions regarding shipping, delivery or an existing order, please contact:
