Regulatory & Quality Commitment
Clear product information, traceability and responsible retail are central to our approach at Cannabis Clinics Malta. This page explains the information to look for, what supporting documents can establish, and how to raise a product question with us.
Our business and responsibilities
We are an online retailer and wholesaler serving Malta and Gozo, with wholesale supply across Europe subject to product and destination arrangements. We have no public walk-in shop. Collection from our Swieqi office is by prior arrangement after readiness and a collection time have been confirmed.
Our commitment is to communicate product ingredients, declared purpose and relevant limitations clearly, and to review product information when a discrepancy or updated document is brought to our attention. Read About Cannabis Clinics Malta for more about the business.
Product information and supplier documents
Documentation should identify the item it covers. Depending on the product category, relevant information may include the manufacturer or responsible business, ingredients, labelled purpose, batch or lot number, laboratory results, instructions and applicable regulatory documentation.
A supplier’s location or a general quality statement does not establish compliance for every product or destination. If a particular document matters to your purchase or wholesale order, contact us before ordering so we can confirm what is available for that item.
Understanding a Certificate of Analysis
A Certificate of Analysis (COA) reports results for an identified sample and the tests listed on the document. To understand its scope, check:
- Product and batch: whether the sample identification matches the item and batch being discussed.
- Laboratory and date: who issued the report, when testing took place and whether the document is complete.
- Results and units: which cannabinoids or other substances were measured, and any stated detection or reporting limits.
- Contaminant testing: whether specific tests for pesticides, metals, solvents or microorganisms are actually included.
A cannabinoid profile does not, by itself, show that contaminants were tested. A result for one sample does not establish consistency across all batches, and a laboratory report is not a general regulatory approval.
Compliance depends on the product category
Cannabinoid composition, intended use and destination all matter. Our Cannabis Laws in Malta guide explains the current drug-law framework and the separate requirements for consumer products.
For example, a novel food needs an applicable EU novel-food authorisation. A cosmetic follows a different framework: the Cosmetic Products Notification Portal (CPNP) is a notification system for cosmetics. Notification does not establish permission to sell that product for another use.
Descriptions such as “full-spectrum”, “THC-free” or “EU-sourced” do not replace these checks. Our full-spectrum CBD guide explains composition labels and how to read the supporting information.
Retail support and medical advice
We do not operate as a medical clinic, diagnose conditions, prescribe treatment or dispense prescription cannabis. Product information from our retail team does not replace advice from a qualified healthcare professional. The Malta Medicines Authority explains the separate medicinal cannabis framework.
Follow the product’s labelled purpose, instructions and restrictions. Documentation for one use should not be taken as evidence of suitability for a different use.
Requesting documents or reporting a concern
Contact our team with the product name, batch or lot number if available, and the question you need answered. For an existing order, include your order number and clear photographs of any relevant label, packaging or defect. For wholesale enquiries, include the intended destination.
We can confirm which documents are available and whether the question needs to be referred to the manufacturer or supplier. If you identify a discrepancy in a listing or document, please send us the details for review.
For delivery and collection arrangements, read our Shipping Policy. For unwanted returns, faults or damaged goods, see our Returns and Refund Policy.
